Rank Locally UK is committed to protecting the privacy of everyone who visits ranklocally.uk or uses our services. This Privacy Policy explains what personal information we collect, how we use it, the circumstances under which we may share it, and the rights you have in relation to your data.
1 – Information We Collect
- Details you choose to give us
When you complete an enquiry form, request a quotation, subscribe to our newsletter, call, email or chat with us, we may collect your name, job title, company, telephone number, e‑mail address, and any project information you provide. - Information we collect automatically
When you browse our website, we automatically record certain data from your device: IP address, browser type, operating system, referring URLs, pages viewed, the time spent on each page, and cookie identifiers. - Payment and billing data
If you purchase a service, our PCI‑DSS–compliant payment partner processes your card details. We only store the last four digits and transaction identifiers for reference. - Marketing preferences
When you opt in to newsletters or promotional updates, we record your consent and your communication choices.
2 – How We Use Your Information
- To provide and manage our services – processing enquiries, preparing proposals, performing contracts, issuing invoices, and offering support.
- To improve our website – analysing traffic patterns and optimising content, speed and usability.
- For marketing, with your permission – sending newsletters, special offers, and industry insights you have elected to receive.
- To maintain security – detecting fraud, abuse or unauthorised access.
- To comply with law – meeting legal, regulatory or tax obligations.
Our lawful bases under the UK GDPR are: consent, contract, legitimate interest, and legal obligation.
3 – Cookies & Tracking Technologies
We use first‑party cookies for core site functionality and third‑party cookies (such as Google Analytics and Meta Pixel) to measure performance and deliver relevant advertising. On your first visit we display a cookie banner that lets you accept all cookies, reject non‑essential cookies, or fine‑tune your preferences. You can also clear cookies through your browser settings at any time.
4 – Sharing Your Data
We do not sell or rent personal information. We share it only:
- with trusted service providers who host our servers, process payments, manage CRM or send email on our behalf – all bound by confidentiality agreements;
- with professional advisers (lawyers, accountants) when reasonably necessary;
- when required by law enforcement or regulators;
- in connection with a business transfer (e.g., merger or acquisition).
If data leaves the UK/EEA, we rely on International Data Transfer Agreements or Standard Contractual Clauses plus appropriate safeguards.
5 – Data Retention
We keep personal data only for as long as necessary to fulfil the purposes outlined above or to satisfy legal and accounting requirements. Afterwards, we securely erase or anonymise it.
6 – Your Rights
Under the UK GDPR you can:
- Access the personal data we hold about you;
- Correct inaccurate or incomplete information;
- Delete your data in certain circumstances;
- Restrict or object to our processing;
- Port your data to another provider;
- Withdraw consent at any time for marketing communications;
7 – Security
We safeguard information with SSL/TLS encryption, firewalls, intrusion‑detection systems, strong access controls, regular vulnerability scans, and staff training. While no website is perfectly secure, we work hard to protect your data.
8 – Third‑Party Links
Our site may link to external websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.
9 – Children
Our services are not directed at children under 13 and we do not knowingly collect data from them. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10 – Changes to This Policy
We may update this Privacy Policy occasionally. Any changes appear on this page with a revised “Last updated” date. Where changes are material, we will provide additional notice (e.g., e‑mail or prominent banner).